BoilerPCB.com Feedback

Customer feedback we have received...

March 2024

My repaired PCB arrived safe and well yesterday, I am so glad that I found your company. As with others who use your services their boiler control units are no longer available from suppliers so the only option is a very expensive boiler replacement. My control unit was made in the last millennium so it was not surprising I was having difficulty replacing it. BoilerPCB.com went to extreme lengths, way beyond what most companies would have gone, to source parts to repair the control unit and get it working.I would not hesitate in recommending this company to anyone needing their control units fixed. Superb service.Thanks. Mr V.P. Dublin

February 2024

"Many thanks for repairing our PCB! My mother was over the moon of joy that her fireplace is working again.Also many thanks for quickly helping us out over the phone with the reinstallation of the pcb!"

Mr VDB Belgium

May 2022

"I would like to thank you for the outstanding customer service I received from your company .I was pleasantly surprised by your communication and follow up call .. not only did I save a lot of money by not purchasing a new boiler as advised by heating engineer that said I would never be able to get any parts for my old obsolete boiler.. but the whole process was fantastic from beginning to end and quick. I will definitely recommend you.

Thank you again " Mrs M.M. Caversham, Berkshire

November 2021

Great service and great Job on repairing my Boiler PCB .My boiler started first time when I reinstalled the PCB and is still going strong 4 months later ,Great value and very professional service ,Much appreciated , would definitely recommend and use again, cheers" Mr C.K. Dublin

September 2021

"I was very impressed by the thoroughness and professionalism of your company and I appreciate the efforts you took to try and resolve the problem with my board. Many thanks. " Mr N.R

April 2021

"Thank you so much. Music to my ears. Sincere thanks to you all. Very professional set up & I will pass on your details to our engineer as there are many houses in the...area with these systems." Ms J.H.

"Many thanks for the service you have provided have received the part and boiler now back working like new. Kind regards, " Mr C. B.

February 2021

"Many thanks Mervyn, for the brilliant service. I shall not hesitate to recommend you to any of my work colleagues in the future." Mr K.G.

"boards came back yesterday, popped them in this morning and wa-la !, boiler works fine, Thanks for your help …its been a cold week. Thanks again, Esp big thanks to Mervyn" Mr A. M-P

"I am very pleased to say that I received the unit this afternoon. Many thanks for an excellent service. " Mr M.W.

January 2021

"Igniter Unit arrived safely yesterday, 15/1/21 and was installed shortly afterwards. Boiler was soon up and running again and we have a warm home again. Much appreciated." Mr R.H.

October 2020

" Big thanks to you and your team for repairing my circuit board. My fire is back working again. I'm chuffed to bits. Great service, thank you." Mr E.O. Cumbria

"Thank you very much for a great service." Ms A.R.

."boiler now back to working as it should...would like to say how pleased I am with the PCB and your professional service ". Regards RSS

September 2020

"Hi guys, I would like to thank you for all your help in finding pcb for me you were very helpful and punctual in calling back. The item was with me when you estimated it would be and now my boiler is up and running.Thank you."

July 2020

'Thank you for the reconditioned pcb for my aging Ideal Mexico boiler. Fitted as per your instructions re jumper settings/checks and works perfectly. '

October 2018

the PCB yesterday morning and now fitted by my engineer. All working with no issues Great service and a two year warranty Thanks' Mr A.B. Edinburgh

September 2018

service as always. Many thanks' Mr J.I. Staffordshire

March 2018

'Thank you for prompt service' Mr M.B. Surrey

February 2018

" Many thanks for your excellent service in repairing Boiler Board for my 85 year old Aunt.
Board received (at boilerpcb.com) Tuesday 27th, repaired and returned... Heating all restored and working by early pm. 28th. Fabulous service. Many Thanks." Mr K. T. Norfolk

" Just to let you know that your PCB fixed my problem. Wish I'd come to you before using that idiot on ebay who cost me a fortune. Thanks again." Paul.

"Many thanks for the board received on Tuesday morning, 13th Feb. It was fitted that day & heating restored. Thank you for your excellent prompt service, your overall efficiency & general attention to detail . Please feel free to use this E-mail as a review for your site , since you have exceeded all our expectations!" Mr & Mrs A. D. Devon.

January 2018

"Just wanted to say thank you for the PCB. It arrived this morning, is now fitted and house is warm again. Insurance company would not do the repair and said we had to pay for a new boiler. Thanks again."

" Thank you - arrived quickly and worked perfectly" Mr R.B. Wilmslow, Cheshire

"I fitted the ignition controller yesterday. Just to let you know, it worked a treat. Thanks for your assistance." Mr N.F

November 2017

"I advance ordered a Potterton Kingfisher replacement board 3.30pm yesterday. I received an email stating that you had despatched the replacement at 4.22pm.

I received the replacement board 11.00am today and my boiler was up and running 20 minutes later.

Fantastic service, 2 year warranty and a nice helpful lady on the phone. Cannot ask for more. Thanks.

If I lived nearer I would apply for a job. " Mr J.R. Ascot, Berkshire.

2017

'Thank you so much - boiler fired first time!' Mrs G.N. Middlesex

Sept 2017

Hi, Thank you for the prompt service. PCB installed Thursday morning and boiler working well.

Many thanks. John. Alloway Ayrshire.

2017

'Many thanks for your very quick turn around and support. It is appreciated and I will make sure I recommend your business to anyone I know that needs a replacement pcb for their heating system.' Mr J.P. Worcestershire

'Thank you for the replacement PCB. It arrived safely, and it was wonderfully packaged, excellent.' Mr T.O.

2017

Hi, Just a quick note to say thank you for the excellent service provided today. The boiler is back up and running with no problems.' Mr M.K. Birmingham

'With grateful thanks for all your help in locating the model number and explaining the process'
Ms A.F. East Sussex

''Thankyou so much for your quick service in sending me the Glow Worm 70ff board. I have heating and hot water again. Great service. Thankyou once again' Mr M.T. Loughborough

January 2017 'Just wanted to drop you a line to thank you for your service. From taking my telephone enquiry through to delivery of the required part, the process has been seamless. I cannot praise the turnaround time enough. I wish all web transactions were as simple and as fast! Many thanks' Mr S.H. Stockton-on-Tees, Cleveland

December 2016
"It works great now…so thanks for your help. Have a good Christmas!!" Mr T.B.

"Hi, I would just like to say a big thank you for your very friendly and efficient service today. I have fitted the new PCB controller and my boiler is back up and running just a couple of hours after going wrong! You have saved me a fortune and I have cancelled the engineer who was going to come and look at it next week. I will recommend you to anyone who needs a fast, friendly and cost effective service. Thank you again and I hope you have a great Christmas."
Mr M.B. Derby

" The board you sent me worked well and immediately; many thanks" Mr D. W. Berkshire

October 2016 "I would like to thank you for your very fast efficient service, the PCB you sent has sorted my boiler fault. I will be more than pleased to recommend you in the future." Mr T. F. Essex

May 2016 " Many thanks for your speedy delivery of the PCB board.
We have fitted the unit and all is working correctly and we are delighted.
Hopefully we will not need you again!!!! but I am saving your details just in case and will recommend you to friends and family if they have any similar needs.
Again thanks for your the unit and your customer service towards to us." Mrs K. L. Nottingham.

March 2016 "Thank you very much for your prompt service ...making repairs more affordable is a great idea" Ms E.D.

January 2016. 'Thanks for your rapid response and great service....my house is warm and toasty. I would recommend you to anyone who needs a rapid, well organised service. ' Mr L.A. Sussex

'Thank you for your service' K.H. Stourbridge

'Once again, excellent service' Mr D.W. Dorset.

November 2015: "Thanks for all of your help and advice over the last few days. The replacement PCB now fires up the combi boiler as it was designed. I do appreciate your help in returning our heating and hot water systems to “operational” again." Mr B.M. Cannock. West Mids.

"Thanks for the very efficient and prompt service delivered by BoilerPCB.com, the PCB board was delivered at 11-00am, fitted and boiler back in operation by 11-30am. I am most impressed by your service and will certainly recommend to my friends in the industry (I am a retired heating engineer). Mr M. H. Kings Lynn.

November 2015: 'PCB arrived Friday a.m., installed it and it's working perfectly. Many thanks'. Mr S.M. South Ayrshire

October 2015: 'Thank you so much for your quick service. I now have my heating working.' Ms P. L. Clackmannanshire

September 2015: 'Hi, part received and fitted....boiler back up and running' Mr D.M. South Lanarkshire.

'Thanks for such great service. The replacement controller worked a dream' CHR. Kendal

'Thank you for your prompt service'. Mr A.B. West Bridgford, Notts.

July 2015: 'Thank you for the prompt way you have dealt with my replacement. I would have no hesitation in recommending you to anybody requiring boiler parts.' Ms M.K.

July 2015: 'I have found your PCB exchange service a revelation and ideal for my purposes.' Mr S.W. Fife

June 2015: 'Thanks for such great service. The replacement controller worked a dream' Mr C.G. Stirling

May 2015 - 'Thanks for your good service from beginning to end! All best wishes.' Ms JH

May 2015 - 'Thankyou for all your help and excellent service ' Mr J.M. Cardiff

May 2015 - 'I am very impressed with the level of service you provide and the cost of the replacement unit which works perfectly.' Mr J.W. Cheshire

'Thank you very much for such a great service saving me £1000's and enabling my house to get warm again so soon. This is from a genuine (grateful) customer.
To other potential customers - go ahead, you will not be disappointed! '
Ms J.C. of Tewkesbury Shropshire * More below

"Excellent service. Prompt delivery. Very helpful." Mr T.S

'The replacement part solved my issue and I would like to thank you for the prompt service.'
MR A.G. Bollington Cheshire.

'Firstly thank you very much for your quick and efficient service. It is a much more eonomical & environmentally friendl way than buying a new PCB, and has saved me money!'
Ms H. B. Reading, Berkshire.

'PCB installed and boiler functional. It’s refreshing to see that you can make a business work from repairing pcb’s and exchanging for faulty items. Keep up the good work and I hope that your business remains healthy and prosperous. I won’t hesitate to recommend your company to anyone seeking a replacement. I think your pricing is very reasonable too.' Mr K W. Wolverhampton

'Thank you your help today it was very much appreciated. The replacement PCB is now fitted and my boiler is back up and running.' Mr M W of Tamworth Staffordshire.

'Hi there, I came over earlier to collect a replacement control module for Ideal HE15.....works a treat, had the boiler back working within 5 minutes of getting back home.' Mr S Smith

'Thank you very much for your swift service'. Mr T P. Plymouth

'Many thanks for your excellent service' Mr D M Leicestershire

'Thanks once again and keep up the very creditable and flawless service'. Mr R W. Waterlooville.

'Excellent exchange service. Best value for money on the Market' Mr D. W. Dorset.

next day delivery, highly recomended, many thanks' Mr D. S. South Sheilds.

very helpful and would highly recommend' Ms A. R. Dudley.

worked as promised. Great instructions and quick service.Recommended' Mr E. L-S. Hampshire.

100% recommended. Very nice people to do business with' Mr J.Z. Maidenhead.

received PCB next day before pm. & works perfect, excellent service' Mr P.G. Edgware.

fantastic service, great communication, fast delivery, BRILLIANT' Mrs L.R. Doncaster.

'FANTASTIC FANTASTIC FANTASTIC, RECEIVED LESS THAN 24HOURS AFTER ORDERED, WOW' Ms S.B. of Hailsham

my lock out problem and very helpful over the phone. Recommended' Mr P.P. Chelsmford.

service for owners of the Ideal Icos range of boilers - recommended!' Mr R.E. Clevedon.

shipped very fast loads of help on the phone answered all questions thanks' Mr A.S. Manchester.

PCB, saved us over £300 on quote from plumber' Mr M.B. Lincoln.

February 2014 - 'Just a quick note to say thank you for your expert knowledge, patience and extraordinary quick service for which I am very grateful. For the second time in the last two years your firm has been a life-saver to me. As always I am a very happy customer.' Mr L.B . Norwich.

May 2013 - ' Many thanks for the prompt efficient and faultless service, I'm glad I also replaced the lead as mine was badly degraded' (Potterton Suprima 407750 PCB) Mr R Walker. Hampshire.

February 2013 - 'Please find enclosed my old PCB and I just wanted to thank you for the refurbished one. It worked straight away and saved me a small fortune - I am really happy!' Mr J.Baird. Leicestershire.

Sept 2012 - 'I am the owner of a MAIN Combi Eco25 boiler that had a fault error code that was not listed in the User Manual but conversations with various sources led me to believe it was the PCB at fault. I checked online retail sources and duly ordered an advance replacement PCB from www.BoilerPCB.com.
The board arrived as promised the following morning. I fitted the part straight away but the Boiler flashed a error code indicating incorrect PCB fitted. I contacted MAIN technical support they pushed me on to their Spares Dept who shocked me by reporting that the Part No/ for the PCB I had installed originally was incorrect but not only that, the part number in the Manual was also incorrect ?
I then contacted Mervyn @ BoilerPCB and after a conversation, he said mail me both the original and the advance replacement and let us have a look at them ,which I sent overnight parcels .
Due to the excellent service from BoilerPCB and swift response and help the following day my boiler was working again. BoilerPCB had sorted the problem and saved me a lot of hassle . Many thanks.'
Mr L Warren, Lancashire

* Hi
Credit where it's due, I just wanted to email you to say what an excellent service I have received from boilerpcb.com.
The part which was needed for my broken boiler was deemed, by the normal suppliers my Heating Engineer had contacted, to be obselete (Potterton Suprima 120L part #5106569). Facing the prospect of having to replace the entire boiler at a cost of £1000's, I found your website online, and I am so glad I did. The gentleman I spoke to was very helpful, the part was in stock and was received, as promised, by next day delivery. It also cost me much less than a new part would have done (had it not been obselete). The part is now fitted and my boiler is back up and working - yay! I am about to return the old faulty part to boilerpcb.com to get a refund via your Advance Replacement service.
My Heating Engineer was at first sceptical about you mainly because the replacement part is re-conditioned, however having fitted the part, witnessed how good your service is and also seen the 12 month warranty (you usually don't get more than that with brand new parts) he is now more than convinced and will be using your service himself.
Thank you very much for such a great service saving me £1000's and enabling my house to get warm again so soon. This is from a genuine (grateful) customer. To other potential customers - go ahead, you will not be disappointed !
Ms J.C. Tewkesbury

Registered company: 04927015