We provide a service to major central heating service contractors, landlords, independent heating engineers, insurance companies and the general public. Please contact us for any requirements you have - trade customers across the UK and Europe can enjoy amazing bulk discount prices.
CHRISTMAS 2021 AND NEW YEAR!
We shall be closing at 5pm on Friday 17 December 2021 and will reopen at 9am on Monday 10 January 2022. During the closure the office will be unattended so we will deal with any queries upon our return. Our last posting out date will be Wednesday 15 December. We send parcels by Colissimo La Poste and normally the transit time is 4 working days. Please remember we always email to advise parcel reference numbers so you can track a parcel online, however we have no control over post so we cannot guarantee any delivery dates. Best wishes for Christmas and New Year.
COVID19 - PLEASE BE ASSURED THAT WE ARE MINDFUL OF INFECTION RISK AND ARE WORKING TO PROTECT THE HEALTH AND WELL BEING OF OUR STAFF AND CUSTOMERS. BEING INTERNET BASED, WE CONTINUE TO WORK AS NORMAL AND OUR WORKSHOP TURNAROUND TIME (NORMALLY 1 WORKING DAY) IS UNAFFECTED.
WE ARE REGULARLY DISINFECTING WORK SURFACES & EQUIPMENT, AND TAKING APPROPRIATE PRECAUTIONS AT ALL STAGES OF REPAIR, TESTING, AND PACKING PCBs.
PLEASE BE AWARE THAT WE CANNOT GUARANTEE TRANSIT OR DELIVERY TIMES. AFTER A PARCEL LEAVES US, WE HAVE NO CONTROL OVER ANY DISRUPTION OR DELAY TO POSTAL AND COURIER DELIVERY SERVICES.
WE ALWAYS EMAIL CUSTOMERS TO ADVISE THE CONSIGNMENT REFERENCE NUMBER OF PARCELS AS THEY LEAVE US, SO THAT YOU CAN TRACK THE RETURN JOURNEY.
BREXIT - CHANGES FROM 1st JANUARY 2021 When sending items from UK to us for repair, you must complete a Customs Declaration Form CN22 to describe the contents of your parcel. Please remember that in faulty condition, parts have minimal value, therefore customers should describe contents accurately, for example, used/secondhand boiler parts /faulty/not working and of minimal value, to make it clear that you are not exporting new items. When we return repaired items, we complete a Customs Declaration form showing the repair cost as the 'value' of the goods. We have no control over, and are not responsible for, any extra charges that may be imposed by either HMRC or couriers/postal handling charges. We do not use courier firms to send items to UK, and to avoid extra handling charges we advise you to use normal post office services when sending items to us.
In January 2019 the business moved to France. Many PCBs can now be purchased as direct sale, due to large stocks held at our distribution hub. If you can't see the PCB you need just contact us by phone or email, and we will respond quickly.
From 13 February 2017...all our reconditioned PCBs have 2 years guarantee!
We ask customers to agree to us holding information on our system so that we can process orders and confirm warranty status in the event of query or warranty claim.
You also have the right at any time to give us notice in writing that any information held can be removed from our systems.