Terms and Conditions

All PCBs we supply are re-conditioned by us unless specifically stated as NEW.

PRICE PROMISE - Our business is all about offering reliable products that represent best value for money. If you find the item you want to buy from us is cheaper elsewhere, please let us know. We promise to do our best to match or beat the competition, provided that the refurbished item is identical, in stock and immediately available, and being sold with a full 2 year guarantee.

Please read this important information which forms part of your contract to purchase a  PCB!


The Process:

Where an item is offered on a repair only basis, you need to place your order and send us your old PCB* first, enclosing a copy of your order. When received, we will repair, fully test and return your PCB, with a 2 year warranty. Wherever possible, to minimise delay, we aim to complete the repair same day as received.
 *Your PCB must be in a repairable condition i.e. complete, original, without cracks or physical damage, no 'attempted' repairs, &  not  burnt, water damaged, corroded or contaminated. 

Where an item is offered on a sale only basis, (as opposed to a repair only basis) you can choose to return your old PCB for a half price repair. That way, you utilise your old PCB rather than throwing it away, and you will always have a spare.  If you want to take advantage of this special offer, please let us know and we will send you an offer code  to be used on the order.  The old PCB must  be in a repairable condition (see above*) and received by us within 30 days of your first order being placed.  Please use our box and packing to return your old PCB;  the PCB you return must be exactly the same type/version as supplied to you. When your old PCB is received, we log its arrival, check that it is exactly the same type/version as supplied, and then our engineers check to ensure it is complete and in repairable condition. In our experience the vast majority of PCB' s are repairable, however if your old PCB is not in a repairable condition, you will be advised by email and we will refund the repair cost. Return postage cost is not included in the offer. 


The customer is responsible for the cost in full of return postage. Any postage underpaid or items returned with no postage having been paid will be subject to a minimum penalty charge of £15, as we will be involved in further work to retrieve the item from the local sorting office and pay penalty charge and the underpayment amount.

No items are supplied on a trial basis. We do not refund if you have mis-diagnosed the fault. All  items are supplied in sealed, tamper evident bags, and are tested before despatch. We supply in clear bags so that you can see the item and ensure you have received the correct part, just as you would if buying in a store. You are responsible for ordering the item you require. BEFORE OPENING the bag, please re-check that the item we have sent is the one you require, because once the sealed bag is opened, under Distance Selling regulations, you cannot return the item for full refund.
Where possible we provide photos on our website to assist with identification, if your PCB is not as shown in the photo, or if you are unsure, please call us before placing your order, so that we can advise you. If your PCB is enclosed in a case (usually plastic, but sometimes metal), or has a heatsink , you must  send us the complete item as shown in our photos. 

When sending items to us, please pack securely in a cardboard box to avoid damage, and remember to enclose your contact details. We recommend that you use a traceable courier or postal service.
Please do not send cheques, cash or postal orders - we only accept payment by credit or debit card. 

 

Replacement PCBs and Warranty Policy
Warranties are not transferable except by prior written agreement with us.
We expect your old PCB to be faulty but it must be in a repairable condition - your PCB must be original, complete ( e.g. no physical damage such as cracks or breaks, original components intact , screws in place, case and wiring intact, no previous repair attempts )  undamaged by water, corrosion, burning, oil or other contamination. 

PCBs often fail due to faults elsewhere, for example,  gas valve, wiring, fan, thermistor, pump etc. Therefore any faults elsewhere in the boiler  or wiring installation must be found and rectified BEFORE connecting the PCB we supply. We will not accept warranty claims on any PCB where it has been been connected to an installation with pre-existing unresolved faults or incorrect voltages/polarity, or where a fault elsewhere subsequently causes the PCB to fail.

Returns Policy.
1. Unauthorised returns will not be accepted, so please contact us BEFORE returning any item.
We expect that  before you place an order with us, a competent person will have identified that your PCB is faulty; therefore we will not accept a return or provide a refund in the event of misdiagnosis.

2. All Items we supply are in sealed, tamper evident packaging, so do not open the sealed bag unless you are sure this is the item you want. Correctly supplied items are subject to a 70% restocking fee,(excluding cost of post/packing, which is not refundable in any event) as all returned items must go through retesting & quality control processes.

3. In the unlikely event of a PCB developing a fault within the warranty period, please contact us first  by email or call us on 0782 660 5019 for technical advice. If it is necessary to return the item to us, we will provide an RMA number which must be marked on the outside of the package when you return it. The PCB will be tested and if found to be faulty* under the terms of our warranty, we will at our option supply a repair or replacement with free postage.*Items which have tamper evident security seals broken, have been subjected to damage, been tampered with, water damaged or contaminated in any way will not be accepted as under warranty claims. In the event of a rejected or fraudulent warranty claim, the sender will be responsible for handling and return postage costs. Unauthorised returns without an RMA will not be accepted. Your return postage costs are not refundable, and no refunds are given if an exchange is available. The original warranty period is not extended by the replacement. If an item is tested and no fault found with it, then the customer will be advised and the item returned on payment of inspection and postage/packing charge.

4. Our total liability in any circumstances is limited to the original purchase price of the PCB we supplied to you, or the cost of the  repair we provided, and no allowance is made for postal charges and or consequential loss or damage.
5.
Due to the large volume of items sent to us and the refurbishment process, in the unlikely event of an exchange purchase being subsequently cancelled, we cannot guarantee to identify/return the same PCB as originally sent to us. If this situation should occur, the customer will be liable for our handling fee and return post/packing charge.

CONSUMER CONTRACTS REGULATIONS & Distance Selling Regulations. Under the regulations you have the right to cancel the contract to purchase within 14 days of receipt of the PCB, and a further 14 days in which to return it.. The extent to which the PCB may be 'handled' by the customer is the same as if the PCB were being assessed  by the customer in a shop.  All our items are supplied in clear, tamper evident, sealed bags which allow the customer to inspect/assess the item.  Therefore, to be eligible for refund, the PCB must be returned  unused and unopened in the tamper evident sealed bag as supplied. In common with sealed items such as audio/video/software and other electronic components, if the seal is broken,  it is not eligible for return under the regulations.  The postage to return the PCB to us will be at your expense, and we advise you to use  a trackable, insured post or courier service to return the item as we cannot process a refund if the item is not received or is lost in transit.


POST/COURIERS/DELIVERIES
We aim to despatch items promptly; . We can only control the process to the point of delivering items to the post office or courier, since thereafter, we are then reliant upon them to complete delivery. We will provide tracking/despatch numbers so that the customer can track their delivery; however we cannot guarantee specific delivery dates/times and will accept no responsibility for delayed, or non-delivered items, or any consequential loss of any kind arising from any failure, damage, loss or delay by couriers or postal service.

Post and packing charges: Please remember there are costs involved in providing cardboard boxes and packaging materials, plus labour time to sort, inspect and pack the PCB's, and transport to and from post offices or courier depots. This is reflected in the cost of our post and packing charges.
Payments :  Please pay by Debit or Credit card at the website checkout. We do not accept payment by cash, cheque or postal order.


 

These are our published terms and conditions for the purchase of replacement boiler PCBs through the website.

From 13th February 2017, and subject to our terms and conditions, any reconditioned PCBs offered for sale, repair or exchange and ordered through this website will be supplied with a 2 year warranty.
If the item is ordered through another internet site (for example eBay) the warranty period will be 1 year.
Any brand new PCBs will be provided with 1 year manufacturer warranty.



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